Notifications and Alerts - CloudFS Defend (8.0.2.0) and Later

Panzura CloudFS Defend introduces a number of improvements in alerts and notifications, including several mechanisms to notify, monitor, configure, and resolve cluster alerts and events.

  • The Unified Alerting System is an alerting system that notifies you when an entity in your system is experiencing an issue of some degree while displaying a detailed overview of the event information. 
    • Alerts: Notifications that specify the events that took place.
    • Events: Notifications that are generated automatically when a predefined condition occurs or when an object crosses a threshold. These events enable you to take action to prevent issues that can lead to poor performance and system unavailability. Events include an impact area, severity, and impact level.

Alerting System Overview

  • The Alerts Notification Tab allows you to see a quick summary of the most recent alerts.
  • The Events Notification Dashboard displays a list of alerts that you can filter, sort, and search in various ways. 

Alert Notification Tab

  • The Alert Notification Tab is a dropdown button located at the top right corner of the user interface and it allows you to see a brief summary of the most recent alerts. 
  • The brief summaries include a color-coded severity level and a description for each shown alert.
  • All the events are categorized and color coded into 3 Severity levels: Red - Critical (9-10), Yellow - warning (4-8), and Grey - Informational (1-3). Their basic definitions are as follows:
    • Critical: Either a current or potential loss of availability in 24 hours, events that require immediate intervention to cure critical issues. The cluster may have the potential to stop running, or it could run into irreparable issues.
    • Warning: A "warning" alert is one that may need attention. Some warning alerts can become critical. A more serious issue may develop if this is not resolved.
    • Informational: An "informational" alert highlights a condition to be aware of or minor issue (Upgrade information, preemptive or informational).
  • The description identifies which system entity is affected and the reason for the alert.
  • The View All Alerts button at the bottom of the alert list navigates you to the Events Notification Dashboard.
  • See Figure 1 below for a sample view of the Alert Notification Tab.

Events Notification Dashboard

  • To access the Events Notification Dashboard, navigate to the Alerts Notification Tab and select View all Alerts
  • The Events Notification Dashboard displays a summary view of alert messages from recent system events across the registered clusters. 
    • The following Figure 2 is a sample view of the Events Notification Dashboard.
  • Each alert shows a quick overview of what the event entails in the Alert View Fields
    • Severity, Policy ID, Description, Category, and Log Timestamp.
    • These parameters are further described in Table 2 bellow



Figure 2.2. Actions on the Events Notification Dashboard

Alert Details

  • Navigate to the Event Notification Dashboard and click on an individual event to access the Alert Details page for that specific alert. Clicking on an alert message in the dashboard or anywhere else the alert title appears, such as in a search list, displays detailed information about that alert
  • Each cause includes a Resolution section that describes the recommended corrective action to be taken by the user to resolve and/or troubleshoot the issue.  
  • See the following Figure 3 for an example of Alert Details page and Table 3 for its corresponding Alert Detail View Fields.
  • See Tables 4.1-4.11 Policy ID Details to view a list of categories for Alert Details. You can view each alert’s severity level, description, cause, and resolution steps.

 

Figure 3. Alerts Details

For more information regarding all the cause and resolution steps, please refer to the full documentation

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For any alert or notification information prior to CloudFS 8.0.2.0, please refer to Alerts and Notifications - 8.0.0.10 and Earlier.