Managing Your Organization's Data Services Account

This article details your Data Services account management features and how to work with them

Account Management

Account management features can be accessed by clicking the Panzura icon at top right.

ds-acctmgt

Organization

The Organization tab of the Account Management contains information and configurations that impact your entire account of an organization. It includes your Work Space, Single Sign On configuration, Support Assistance, and Snapshot Insight settings.

These are explained below.

 

Company Workspace and Single Sign On


Organizations, using the Edit link in front of the COMPANY INFORMATION, are able to enter a name, to be used for their workspace as the subdomain of data.panzura.com.

They also can configure the URL for Single Sign On. When the URL is confirmed, the corresponding Relay State is shown in the Organization tab.

Currently, Data Services support Single Sign on through: OKTA, OneLogin, ADFS, and Azure AD.

Support Assistance


Enabling Support Assistance allows us temporary visibility into your Data Services account, to provide help and troubleshooting assistance.

When this switch is toggled on, a dynamic password is generated that must be communicated to our support team, in order to gain visibility into your account. This password is valid only for 30 minutes, and expires after that. To generate a new password, the Support Assistance switch must be turned off and on again.

Snapshot Insight


Enabling Snapshot Insights allows us temporary visibility into your CloudFS Snapshot status, to provide help and troubleshooting assistance.

When this switch is toggled on, a dynamic password is generated that must be communicated to our support team, in order to gain visibility into your account. This password is valid only for 30 minutes, and expires after that. To generate a new password, the Snapshot Insight switch must be turned off and on again.

User Management


In this section, users with Admin privileges can add or manage user accounts belonging to their organization's Data Services account.

To add a new user account, click Add New User, complete the user details and select their role.

The Admin Role has full control over the account, but the Read Only Users can only do operations that do not change the state of the account.

The logged in users can change the information and password of the accounts in the Profile page which is accessible through the User menu, in the Data Services page header, besides the Account Management entry.

By default, each Data Services account can have up to five users defined, at the same time. More users can be added upon request.

License Management


The License Management section details the licenses applied to your organization's account.

The following licensed tiers are currently available for Data Services.

Basic Tier – included with CloudFS, and applies to as many CloudFS deployments as are registered on your Data Services account. Includes:
– Configuration and Management
– Pulse
– Alerts

Search Tier

Applies to as many CloudFS deployments as are registered on your Data Services account. Includes:

– Search

– Recovery

– Quotas

– Data Analytics

Audit Tier

Audit licenses apply to one CloudFS, and include standard audit log retention of 90 days. Additional retention licenses may be purchased to extend this retention period.

Audit includes both CloudFS audit and audit analytics.