Event Details - Cloud Category View

Below details mentioned are event details listed on a per Category basis.

 

Severity Level

Policy ID

Description

Cause

Resolution

2

CLOUD.X1.1

CLOUD.X1.1: ${NAME} cloud ${LINES} retries have occurred recently

CLOUD.X1.1: Alert when intermittent cloud upload retries have occurred in the last 5 minutes

CLOUD.X1.1: If the event persists, check the Network Path between the Filer and the Object Store

2

CLOUD.X1.2

CLOUD.X1.2: ${NAME} cloud ${LINES} retries have occurred recently

CLOUD.X1.2: Alert when intermittent cloud mirror upload retries have occurred in the last 5 minutes

CLOUD.X1.2: If the event persists, check the Network Path between the Filer and the Object Store

5

CLOUD.X1.3

CLOUD.X1.3: ${NAME} cloud ${LINES} upload failures have occurred recently

CLOUD.X1.3: Alert when intermittent cloud upload failures have occurred in the last 5 minutes

CLOUD.X1.3: If the event persists, check the Network Path between the Filer and the Object Store

5

CLOUD.X1.4

CLOUD.X1.4: ${NAME} cloud ${LINES} upload failures have occurred recently

CLOUD.X1.4: Alert when intermittent cloud mirror upload failures have occurred in the last 5 minutes

CLOUD.X1.4: If the event persists, check the Network Path between the Filer and the Object Store

5

CLOUD.X1.5

CLOUD.X1.5: ${LINES} cloud checksum failures have occurred recently

CLOUD.X1.5: Alert when intermittent cloud transport checksums fail

CLOUD.X1.5: If this event persists with repeated messages, check the logs for upload failures. If the messages are not the same, check the network connection, if they are the same, contact Panzura Technical Support

9

CLOUD.X1.6

CLOUD.X1.6: Datapath missing IP entry for cloud

CLOUD.X1.6: Alert when the cloud datapath DNS server IP address is unavailable

CLOUD.X1.6: Check that the name servers are accurately configured. If the issue still persists, contact Panzura Technical Support

9

CLOUD.X1.7

CLOUD.X1.7: Datapath missing local IP interface

CLOUD.X1.7: Alert when the datapath does not have an IP entry for the cloud

CLOUD.X1.7: Check that the cloud hostname is correct and can be resolved. Perform the cloud upload/download test. If the issue still persists, contact Panzura Technical Support

2

CLOUD.X1.8

CLOUD.X1.8: Download has failed to complete in ${DOWNMINUTE} minutes

CLOUD.X1.8: Alert when download requests exceed 10 minutes

CLOUD.X1.8: A user file may be inaccessible and sync may fall behind if other downloads are not progressing due to an object download failure. This may indicate a missing drive file or may indicate upload backlog at the source Filer