Panzura Data Services Alert Settings

Custom alerts for filer performance metrics are available to deliver real time notifications, when something does not behave as expected

Alert Setting is compatible with Panzura filers running CloudFS 7.1.9.0 and later.

Alert Settings: Alert Destination

The Alert Destination section of the Alert Settings service is the place where users can specify and configure the communication channels through which they prefer to receive their alerts and reports for the metrics of the Freedom Pulse they have selected. Currently, the following channels are available:

    • Slack / MS Team: for which users are able to configure their corresponding applications’ Webhooks, and enable them by clicking on the Edit button, in order to start receiving alerts and reports through their messaging application. When this channel is correctly configured, it is shown as Status: ON
  • Email: which after enabling the Email option as the destination, users have the following two options of which they can select one.
      • Panzura Data Services, through which the alerts and reports are sent from Data Services email servers to the email addresses users have provided for receiving alerts and reports. Users can enter email addresses by clicking on the Edit button
      • SMTP for which users configure their organizations’ SMTP information and receive the alerts and reports through the email addresses they have configured, through the Edit button. For the SMTP email option, users need to configure the following information:
    • SMTP Server
    • SMTP Port
    • Authorization
    • SMTP User
    • SMTP Password
    • From Email Address
    • To Email Address

    It must be mentioned that for SMTP Port, the default standard value of 25 is restricted due to security best practices, and users must configure other values for it. Also, SMTP User and SMTP Password are only required when the Authorization is enabled, which is always recommended. When configuring the SMTP, users are able to verify their configuration through the Test Configuration button.

     

    Alert Settings: Alert Types

    In the Alert Types section of the Alert Settings service, users are able to select and configure the following two options:

    • Individual Alerts: which by enabling it, users activate the custom alerts for the Freedom Pulse metrics in the Static Monitors section
    • Scheduled Reports: which are configurable periodic reports on the Static Monitors. In contrast to custom alerts, for the Scheduled Reports, metrics do not need to pass the configured threshold to be included in the reports. The status of the Static Monitors, for the metrics that are enabled, will be aggregated and reported to the users through the channels they have specified in the Alert Destination section. Users can to enable the Scheduled Reports, and configure the frequency (daily, weekly, monthly,) and the time for them, through the Edit button.

    Alert Settings: Static Monitors

    The Static Monitors section of the Alert Settings service is where a subset of Freedom Pulse’s metrics are available, and users can configure custom alerts for them. The alerts are sent to the channels previously configured for this purpose, when the Static Monitor is enabled, and the metric violates the threshold that is configured for it. Alerts could also be configured to be sent once, or periodically when triggered.

     

    The Static Monitors need to be individually enabled, and configured for their thresholds and alerts frequency. In some cases, Data Services has provided some default thresholds, which users can use or change to their likings.

    The static monitors are currently available for the following Freedom Plus metrics, grouped under four categories.

    • System
    • CPU Load Average PDS Default: 40
    • Memory Utilization PDS Default: 80%
    • SMB Count 
    • Storage
    • Cold Cache Remaining PDS Default: 0KB
    • Cache Hit PDS Default: 80%
    • Cache Hot Remaining PDS Default: 50GB
    • Cache Missed
    • Cache Warm Remaining
    • Dirty Cache PDS Default: 100GB
    • Cloud Disk Usage PDS Default: 80%
    • Local Disk Usage PDS Default: 80%
    • Managed Storage Utilization PDS Default: 80%
    • Cloud
    • Cloud Download Failure Rate PDS Default: 50%
    • Cloud Upload Failure Rate PDS Default: 50%
    • Site Latency
    • Snapshots Behind PDS Default: 20
    • Event
    • Events Level PDS Default: 8