CloudFS Maintenance
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      Diagnostic Tools

      This article details the diagnostic tools Panzura provides, where to find them and how to use them.

      Panzura provides the following tools to assist with troubleshooting CloudFS:

      • Packet capture tools: Capture packets on the Ethernet ports. You can select to capture all packets or restrict the capture to TCP or UDP packets. The captured packets are saved into a file that you can download and send to Technical Support.
      • Diagnostic tools: Execute network, filer‐specific, and cloud diagnostic commands.
      • Performance test tools: Execute Iperf commands to test network performance.

      To use the filer's troubleshooting tools, navigate to the following page:

      Maintenance > Diagnostics

      The following table describes the filer's diagnostic tools sections Packet Capture and Diagnostic Tools.

      Packet Capture Option Description
      Packet Capture Tools
      Capture type 1

      Capture selected headers and packets.

      • pkt-capture – Capture TCP and UDP headers and packet.
      • pkt-capture-tcp – Capture TCP headers and packet.
      • pkt-capture-udp – Capture UDP headers and packet.
      • pkt-capture-header-only – Capture TCP and UDP headers.
      • pkt-capture-tcp-header-only – Capture TCP headers.
      • pkt-capture-udp-header-only – Capture UDP headers.
      LAN or WAN Select whether to collect LAN or WAN packets.
      Start/Stop Starts or stops the capture.
      Download

      Downloads a file with the capture results.
      Diagnostic Tools
      Command Type

      Select a command. Click Run to see a description of parameters for the command. If there are no required parameters, clicking Run executes the command. The results are displayed on the screen.

      A list of commands is contained in the following table.

       

      Output Examples for Performance Test Tools

      This example shows output from client filer vmcc92.

      Diagnostics[57529]: Firewall is temporarily disabled to allow diagnostics operation and shall be enabled when operation is completed automatically.

      ------------------------------------------------------------

      Client connecting to vmcc94, TCP port 5001

      TCP window size: 65.0 KByte (default)

      ------------------------------------------------------------

      [ 4] local 10.199.10.92 port 45867 connected with 10.199.10.94 port 5001

      [ ID] Interval Transfer Bandwidth

      [ 4] 0.0- 5.0 sec 436 MBytes 731 Mbits/sec

      [ ID] Interval Transfer Bandwidth

      [ 4] 5.0-10.0 sec 416 MBytes 698 Mbits/sec

      [ ID] Interval Transfer Bandwidth

      [ 4] 10.0-15.0 sec 369 MBytes 619 Mbits/sec

      [ ID] Interval Transfer Bandwidth

      [ 4] 15.0-20.0 sec 312 MBytes 524 Mbits/sec

      [ ID] Interval Transfer Bandwidth

      [ 4] 20.0-25.0 sec 401 MBytes 673 Mbits/sec

      [ ID] Interval Transfer Bandwidth

      [ 4] 25.0-30.0 sec 359 MBytes 603 Mbits/sec

      [ ID] Interval Transfer Bandwidth

      [ 4] 30.0-35.0 sec 433 MBytes 727 Mbits/sec

       

      This example shows output in a case where the vmcc94 filer is acting as the server.

      Diagnostics[46450]: Firewall is temporarily disabled to allow diagnostics operation and shall be enabled when operation is completed automatically.

      ------------------------------------------------------------

      Server listening on TCP port 5001

      TCP window size: 64.0 KByte (default)

      ------------------------------------------------------------

      [ 5] local 10.199.10.94 port 5001 connected with 10.199.10.92 port 33313

      [ ID] Interval Transfer Bandwidth

      [ 5] 0.0-120.2 sec 9.09 GBytes 650 Mbits/sec

      [ 6] local 10.199.10.94 port 5001 connected with 10.199.10.92 port 45867

      [ ID] Interval Transfer Bandwidth

      [ 6] 0.0-120.0 sec 9.46 GBytes 677 Mbits/sec